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SEP-8004 • Separation Studio Dongle Authorization

Topic:

I have Separation Studio and a dongle. How do I use the dongle?

Resolve:

New dongles are authorized before shipment.

The number one most important thing is that you should be working the latest version of Separation Studio. Download the latest version and install that before you begin.

When you open Separation Studio for the first time it may say it found a Freehand Graphics' dongle or it may say the trial is expired and sees a dongle. It will also display the dongle serial number at the bottom of the page.

Click the LOGIN button, if necessary, create a NEW login or use the previous login info. (Internet access is needed).

Either the program will open and you can begin using it, or you may have to access the "Licensing Menu" (last menu when available, not always seen depending on the state of the program, usually Trial users with activate trial will see it) and choose "Activate". Once the server authorizes the dongle the program will always launch on that computer.

This process may be repeated on multiple computers even using the same login information.

Topic:

Dongle not seen, program keeps saying trial expired.

If the dongle is not being seen tech support can assist. Please contact support for additional help.

Mac:
Hold the Command, Shift and "A" key. Provide the code shown to tech support and they will return a code back to you. Enter it, close and then restart Separation Studio.

PC:
Hold the Control, Shift and "A" key. Provide the code shown to tech support and they will return a code back to you. Enter it, close and then restart Separation Studio.

Any document, pdf or link mentioned in this article can be located in the Resources.

Need help from a technician? Select the "Submit a request" option on the top right of the web page.

Assistance from a technician is available Monday-Friday, 8 am to 6 pm EST.

Have more questions? Submit a request