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SEP-8015 • Separation Studio dongle not recognized authorization error

Topic:

When I start Separation Studio it displays a window that says "Authorization found is for a different computer. Separation Studio is licensed to run on a single computer at a time...". I have a dongle and it is connected.

Resolve:

Separation Studio is hung up believing you are using a single user license serial number rather than a multi use USB hardware dongle.

Contact Freehand Graphics using the Rapid Response System on this website.

The resolve is to get a Service Code to allow Separation Studio to see the dongle.

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