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EPS-5024 • Wrong page size or incorrect page size

***Always read the Epson printer user guide or contact Epson for tech support with any Epson product or software.***

Topic:

When I print the printer displays a "wrong page size" warning.

Most common with Epson wide format printer that handle both sheet and roll media such as the 4000, 4800, 4880 and 4900.

This error is displayed when the printer thinks there is a media mismatch, can be things such as your printing sheet media and having roll media installed when the RIP is set to sheet media. It can also happen if the auto checking option of the Epson thinks there is an error even when there is not.

Its best to turn OFF the "Auto Sheet and PPR Size Check" feature on your printer. Doing this will not interrupt any print services and force the printer to listen to page dimensions as dictated by your RIP and graphics program.

* Epson printers are sensitive to light. Too much light shining into the printer can cause the printer to display this wrong page size error as well. You can cover the see through top of the printer or reduce the light.

Make sure your RIP is set to the proper media (roll vs sheet). In AccuRIP from the File menu choose Edit Configuration or Setup

Use the 24/7 Answer Center and search key words, PPR, Sheet, CHK, light, Sheet Size CHK or PPR size CHK

Wide Format Epson Configuration Video 

Any document, pdf or link mentioned in this article can be located in the Resources.

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