Type in keyword(s) from on screen message windows, errors, or topics of interest.
Follow

SEP-8014 • Separation Studio dongle not recognized after a backup restore

Topic:

I restored my system from a Time Machine backup or any other backup system and now Separation Studio is not recognizing my dongle.

Resolve:

That sounds correct. Login and possibly make a NEW login to get the dongle activated.

Be sure to have proper up-to-date dongle drivers if your style dongle requires them, not all dongles require drivers. Search the 24/7 Answer Center key word "dongle driver" for more information.

Any document, pdf or link mentioned in this article can be located in the Resources.

Need help from a technician? Select the "Submit a request" option on the top right of the web page.

Assistance from a technician is available Monday-Friday, 8 am to 6 pm EST.

Have more questions? Submit a request