This Article provides information on:
AccuRIP Black Pearl only
(see article ACC-0503 for earlier AccuRIP versions)
After my computer crashed, I reformatted without properly deactivating, a virus wiped out my system... I received a message that AccuRIP is already installed in another location.
AccuRIP Black Pearl users are automatically covered by Freehand's Parachute Crash Protection Insurance Plan that covers current shipping versions (only). Staying current has its rewards.
Simply submit a tech ticket reporting the issue, tech support will help you get up and running again during normal tech support hours M-F 8am-6PM EST.
After-hours and you need to work immediately? Freehand has that covered too, under the Parachute Protection Plan - DOWNLOAD the FREE, fully-functional 14-day use version and install it on a virgin computer (has never operated an AccuRIP trial).
Two (2) FREE separate incidences that require a reset within the life of the software version. It ends after two incidences or when the version goes end-of-life (EOL) as designated by Freehand Graphics, whichever comes first. Parachute Protection resets at time of upgrade.
Live Agent Support (available during business hours) will assist in getting your Black Pearl Serial Number reactivated for use.
An AccuRIP Serial Number may be used on one (host) computer at a time, it can be shared to many computers (networked), but only installed to one (host).
Any document, pdf or link mentioned in this article can be located in the Resources.
Need help from a technician? Select the "Submit a request" option on the top right of the web page.
Assistance from a technician is available Monday-Friday, 8 am to 6 pm EST.